💳 Refund & Return Policy — Brume Mode

At Brume Mode, we want every customer to feel confident about their shoewear purchase. If something doesn’t meet your expectations, we offer a clear and simple return and refund process in compliance with UK consumer protection law.

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1) Return Window

You may return eligible shoewear items within 30 days of receiving your order.

• Products must be unused, in original condition, and include all packaging, tags, and accessories.
• We do not charge any restocking fees.
• Returns due to size issues must meet the same condition requirements (unworn, clean soles).

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2) Return Costs

• Defective or Incorrect Items: Return shipping is free.
• Change of Mind: Customer is responsible for return shipping costs.
• Shipping fees paid at checkout are non-refundable.

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3) How to Return

1. Contact Us: Email support@brume-mode.com with your order number and reason for return.
2. Repack: Securely place the shoewear in its original packaging along with any accessories or documents.
3. Ship: Follow the instructions in your return authorization email. Use the recommended carrier or your preferred method.

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4) Refunds

• After the return is received, we inspect the shoewear to ensure it meets return criteria.
• Approved refunds are processed within up to 7 business days.
• Refunds are issued to your original payment method. Processing times may vary depending on your bank.

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5) Exchanges

Need a different size or model? Contact us at support@brume-mode.com and we’ll help you arrange a quick exchange with prioritized processing.

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6) Non-Returnable Items

For hygiene and safety reasons, some shoewear products (e.g. socks or insoles) may be marked as non-returnable on the product page once opened or used. 

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7) Questions & Support

Need help or have questions? Visit our FAQ Page or contact our team below. We aim to respond within 1–2 business days.

Last updated: November 30, 2025